3D Gate (Anthracite)

Our warehouse is located in Luxembourg.

In general, we provide delivery within a radius of 100 km, which fully covers Luxembourg and partially includes countries such as France, Belgium, and Germany. Longer-distance deliveries are possible, but they depend on the order amount, and delivery fees will be calculated individually upon customer request. Please note that our delivery is made up to the entrance of your home.

Delivery rates:

• Luxembourg: €59
• France, Belgium, and Germany: €99

We strive to offer our customers the best prices in the region, which is why we have set a minimum order amount for which delivery is required. However, you can always pick up the materials directly from our warehouse without any restrictions on the order amount.

Minimum order amount:

• Luxembourg: €300
• France, Belgium, and Germany: €500

Delivery time

The delivery time may vary depending on the product and the current workload. Generally, in-stock products will be delivered within 3 working days after payment is received. Orders are delivered from Monday to Friday, and sometimes also on Saturday, except on public holidays.

Products with the status "on order" have longer delivery times, which are determined individually.

Frequently asked questions about delivery

• Is it possible to arrange a preferred delivery date?
• Yes, in general, our customers plan their work in advance, which is why we are ready to deliver your order on the desired date, provided that you place your order at least 7 working days before the desired delivery date.
• What happens if no one is home at the time of delivery?
• The order will be unloaded near your home, in an accessible and suitable location.

• If I return a product, will the delivery costs be refunded?
• Yes, in the case of a full return, we will refund the total invoice amount, including delivery costs.
  If you keep at least one product from the order, the delivery costs will not be refunded. Please note that the customer is responsible for sending the returned product to our warehouse and ensuring its integrity during delivery.

For any questions, our advisors are available at +352 20 60 22 30 via our contact form.